music, technology & life in pasadena, california

DSL-less in Pasadena

During the last 48-plus hours my DSL line from SBC was down. An outage, they told me when I first called. We’re sorry for your inconvenience, but our engineers are working quickly to resolve the issue. At the 24 hour mark, I broke down and called again, making my way through the phone tree to the same tech support call center in India where accented tongues with first names like “Andy” and “Max” answered the phones, all of them reading from the same script like so many monkeys typing. Maybe if they type fast enough and long enough they will produce a correct answer.

I shifted to the hellish world of dial-up when I realized this was going to take a while and I pounded Google with strings and strings of search terms. Buried deep within the bowels of the SBC DSL support area was a news notice from April of this year instructing you to add your domain name to your password when logging in. This was the first I heard of it. Been working just fine and it’s what…August? I opened up my router’s config screen, typed in the domain and voila! It worked immediately! bad.

August 23, 2005 | Link to this entry


Paul Viapiano is a guitarist working in film, television and live performance based in sunny Pasadena, California.

You can email me here.

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